FAQ Messika - Bijoux Diamant & Joaillerie de Luxe

Creating an account on the Messika website allows you to check your order status, view your order history online, update your details, manage your Messika newsletter subscription and take advantage of numerous benefits (invitations to Messika VIP evenings, previews of new collections, etc.).
Messika ensures that all your details are kept safe. No personal information will be shared and payment details are not stored.

If you have forgotten the password you use to log in to your Messika account, please click on the “Forgotten password” link and enter the email address associated with your account.
You will then receive an automatic email to reset your password.

To subscribe to the Messika newsletter and receive all the latest news about the Maison and its creations, click the “subscribe” button at the bottom of the homepage on our website. You can then fill out the necessary information and complete your registration by clicking “subscribe”. To unsubscribe from our newsletter, click the “subscribe” button at the bottom of the homepage on our website then enter your email address in the “unsubscribe from our newsletter” section. You will receive an email confirming you have been unsubscribed.

You can make changes to your personal details by logging in to your Messika account. To do this, click on the small “my account” icon in the top right corner and enter your login details.
If you wish to delete your Messika customer account, please contact us by telephone at: 646-346-6254 or by email at: customerservice@messikagroup.com.

Selected Messika products are available for purchase on our website. Once you've chosen your jewelry item, click on “Add to basket” in the product description. For rings and bracelets, please indicate the desired size.
You can then view, modify (including the desired quantity) or delete items in your order by clicking on the basket icon found at the top right of every page of our website.
If you wish to proceed to the order confirmation, click on "proceed to checkout". You will then be redirected to the next step to enter your delivery information.
Once payment has been made, a confirmation email will be sent to you.

Selected Messika products are available for purchase on our website. Click on each jewelry item to find out if the creation is available.
If the “Add to basket” button is found in the description, you can purchase this product on our website. If not, this means the product is either temporarily unavailable or cannot be purchased from our online store. You can contact our Customer Service department by email at the following address: customerservice@messikagroup.com or request a callback from a Messika advisor at a time that suits you by providing your phone number.

Some of the jewelry sold in Messika stores cannot be listed or purchased on the Messika website. You can contact our Customer Service department by email at the following address: customerservice@messikagroup.com or request a callback from a Messika advisor at a time that suits you by providing your phone number.

Not all of our jewelry is available for purchase on our website. If you are interested in a creation that isn’t available, don’t hesitate to contact our Customer Service department by telephone at 646-346-6254 or by email at customerservice@messikagroup.com.
Our Customer Service department would be delighted to check the availability of this product for you on our website or in one of our Messika boutiques.

You wish to place an order on our website but need help or more information? Do not hesitate to contact our Customer Service by phone at 646-346-6254 or by email at customerservice@messikagroup.com so that our advisors can assist you during your online purchase.

Some of Messika’s products are available to purchase on our website in the United States.
The “Add to basket” option can be found in the description of products available to purchase online.

All orders placed on Messika.com are secure. An SSL encryption system has been put in place to protect your personal information and payment details. Your bank details will not be stored on Messika’s servers.
In addition, all payments on our website are authenticated by the 3D Secure system for the following card types: Visa, Mastercard and American Express.
During payment, an additional step is added to verify the identity of the card holder and authenticate the transaction.
Please contact your bank if you have any questions about the 3D Secure procedure.

After placing an order on the Messika website, you will receive an email letting you know that your order is being processed. Once we have confirmed your order, we will send you a confirmation email with the invoice.
Your receipt will be sent as soon as your order is confirmed.
You will also receive a paper receipt in the shipment to your specified billing address. If you choose the gift option, the receipt with the price on it will be replaced by a gift receipt inside the package.

Payment will be taken from your bank account as soon as the order has been confirmed. You will receive email confirmation of your order.

When ordering online on the Messika website, you can only use one payment card and one payment method per order.

All transactions made on Messika.com are secure. A padlock next to the address bar beginning with “https” means that your payment is secure.
Thanks to the 3Dsecure system, the security of payments made with Visa and Mastercard is increased by the “Verified by Visa” and “MasterCard SecureCode” payment methods.

You can pay for your order on the Messika website by credit card (Visa, American Express, Mastercard), Apple Pay or PayPal.

In accordance with the French Data Protection Act of 6 January 1978, customers have the right to access, modify, rectify, oppose or delete any personal information that concerns them. No information of a personal nature provided by you is collected without your prior consent.
You will be required to submit the following information when you create a Messika account: your first and last name, address, telephone number and email address.
Your bank details will be required to finalize your order (payment card number, expiration date and security code).
Messika only shares this information with third parties involved in preparing and tracking your order (such as your bank and our secure delivery service).

All orders placed on Messika.com are secure. An SSL encryption system has been put in place to protect your personal information and payment details. Your bank details will not be stored on Messika’s servers.
In addition, all payments on our website are authenticated by the 3D Secure system for the following card types: Visa, Mastercard and American Express.
During payment, an additional step is added to verify the identity of the card holder and authenticate the transaction.
Please contact your bank if you have any questions about the 3D Secure procedure.

After placing an order on the Messika website, you will receive an email letting you know that your order is being processed. Once we have confirmed your order, we will send you a confirmation email with the invoice.
Your receipt will be sent as soon as your order is confirmed.
You will also receive a paper receipt in the shipment to your specified billing address. If you choose the gift option, the receipt with the price on it will be replaced by a gift receipt inside the package.

Payment will be taken from your bank account as soon as the order has been confirmed. You will receive email confirmation of your order.

When ordering online on the Messika website, you can only use one payment card and one payment method per order.

All transactions made on Messika.com are secure. A padlock next to the address bar beginning with “https” means that your payment is secure.
Thanks to the 3Dsecure system, the security of payments made with Visa and Mastercard is increased by the “Verified by Visa” and “MasterCard SecureCode” payment methods.

You can pay for your order on the Messika website by credit card (Visa, American Express, Mastercard), Apple Pay or PayPal.

The only way to guarantee the authenticity of Messika jewelry is by purchasing it from a Messika store, one of our authorized retailers or the Messika website. When purchasing Messika jewelry, you will be given a receipt and a certificate of authenticity. Please keep these two documents safe.

All Messika jewelry is subject to the legal guarantees in force.
These guarantees do not cover the following: damage resulting from accidents and improper use or misuse of jewelry, consequences of normal wear and tear of jewelry, as well as any damage resulting from repairs or manipulation not carried out by the Messika workshop.

With proven diamond expertise, Maison Messika carefully selects each diamond for its natural beauty. In the secrecy of our workshop, each diamond – whether 0.03 carats or 10 carats – is transformed into creations as timeless as they are contemporary.
At Messika, diamonds weighing more than 0.30 carats are accompanied by a certificate provided by the Gemological Institute of America (GIA).
The unique character of each diamond is determined by four criteria, the 4Cs: Carat, Color, Clarity, Cut. Messika only selects diamonds that meet the strictest standards of these criteria.
The Kimberley Process, in force since 2002 and adopted by more than 80 countries, certifies that shipments of rough diamonds crossing an international border between two signatory countries have come from a conflict-free zone. Having signed on to this process, Messika must meet several conditions in order to certify that all diamonds are cut by legitimate sources based on written guarantees from its suppliers.

At Messika, we only use 18-carat gold with 75% pure gold. We over-grade* our 75% gold by 0.3% so our customers can be certain of its composition. We have chosen to standardise the price of our jewelry regardless of the gold colour used.
*Over-grading means that we go beyond the required fineness to be absolutely certain of the minimum guaranteed content.

As experts in diamonds, Messika is one of the few jewelry Maisons that manages the entire diamond supply chain.
In terms of mining, some of Messika’s diamonds come from its own diamond mine in Namibia, a region renowned for its diamond supply. Other mines have been discovered over the last 30 years in Russia and Canada.
As far as cutting is concerned, the main diamond cutting and polishing centers in the world are Mumbai, Antwerp, Johannesburg, New York and Tel Aviv.
Messika is also part of the Kimberley Process Certification Scheme, which ensures that all our diamonds are “conflict free”.

Messika jewelry ordered on the website is presented in its case with an outer box wrapped in a Messika ribbon.
Your purchase is shipped securely in a plain cardboard box. Your item will be delivered by our carrier to the delivery address provided during validation of your order within an estimated time frame of 2 to 7 working days.
All our deliveries are secure and will require a signature upon delivery.
Shipping is free for any purchase.

You can track your delivery status from your Messika account. To do so, log in to your account and click on “My orders”. A “track this delivery” link can be found next to your order tracking number and allows you to check the progress of your order. The tracking link is also included in the email informing you that your order has been shipped.

If you placed your order on the Messika website, log in to your account and click “My orders” to check your order status. If your order is marked as “Shipped” and the estimated delivery date has passed, please contact our Customer Service department as soon as possible using the following email address: customerservice@messikagroup.com or request a callback from a Messika advisor at a time that suits you by providing your phone number.

A valuated receipt will be sent to you by email when your order has been confirmed.
You will also receive a paper receipt in the shipment to your specified billing address.
If you choose the gift option when making your purchase from the Messika online store, a gift receipt will be included instead of the receipt so that the price does not appear in the package.

If you don’t live in one of the countries mentioned in the general sales terms and conditions, you cannot order via the e-boutique nor have it delivered outside these countries.

ARAMEX zones deliveries and deliveries to PO boxes are not supported on Messika.com.

You can find our delivery terms and conditions by clicking

here

Unfortunately, it is not possible to collect your order in store. We only offer home delivery.

We are unable to send your order to multiple addresses.

We accept online orders for delivery in the following countries: United States
For deliveries to other countries, please contact our Customer Service department using the following email address: customerservice@messikagroup.com or request a callback from a Messika advisor at a time that suits you by providing your phone number.

For any exchange or refund, the jewelry must not have been worn and must be in its original case with the certificate of authenticity and the invoice.
You can return any jewelry to Messika free of charge up, within the following time frames:
- 14 days starting from the reception date for a return,
- 30 days starting from the reception date for an exchange.
To return an order, please contact our Customer Service department using the following email address: customerservice@messikagroup.com or via the “Contact us” button found at the bottom of each page on the Messika website.
You can also contact us in writing by selecting the topic and explaining the nature of your request, or ask for a callback.
For any exchange, you will have to return the jewelry and then place a new order.
Our carrier will then contact you to schedule a time to pick up the package. Your order will be refunded within 14 days following receipt of the product on the condition that your return has been accepted (the jewelry must be returned in its original case, accompanied by its certificate of authenticity, and must be unworn without any engraving).

If the jewelry received doesn’t match what you ordered, please contact our Customer Service department using the following email address: customerservice@messikagroup.com or via the “Contact us” button found at the bottom of each page on the Messika website or request a callback from a Messika advisor at a time that suits you by providing your phone number.

If you believe that your package was damaged during delivery by our secure carrier, please indicate this on the delivery note before signing it. To return an order, please contact our Customer Service department using the following email address: customerservice@messikagroup.com or via the “Contact us” button found at the bottom of each page on the Messika website. You can request a callback from a Messika advisor at a time that suits you by providing your phone number.

Any product that has been personalised cannot be exchanged or refunded. Please refer to the General Terms and Conditions for more information.

If the Messika jewelry isn't right for the recipient, please retrieve the package and return it to us (within at most 14 days following receipt) so that you can place a new order.
You have the right to withdraw from your Messika purchase within 14 days without justification. This withdrawal period expires 14 days after your order has been received either by you or by a third party (not including the delivery service).
To exercise your right of withdrawal, please contact our Customer Service department using the following email address: customerservice@messikagroup.com or via the “Contact us” button found at the bottom of each page on the Messika website. You can request a callback from a Messika advisor at a time that suits you by providing your phone number.
If you change your mind within the given time frame of 14 days, we will refund any payments received including delivery costs as quickly as possible. Refunds will be issued via the same payment method used during the initial order.
Refunds will only be issued on receipt of the returned order or after receiving proof that you have sent the package back to us.

Messika offers an engraving service to personalize most of our creations with a message, a name or a date (22 characters maximum). As all Messika jewelry pieces are unique, some items cannot be engraved. When you place an order on the Messika website, you will have the option of adding the engraving service. Otherwise, we recommend visiting the Messika store of your choice for more information.
Warning: personalized jewelry is non-returnable.

All Messika jewelry is presented in its case with an outer box wrapped in a Messika ribbon. When you make your purchase, you have the option of including a personalized message for every piece of jewelry. If you do not wish to write a personalized message when you finalize your order, a blank Messika card and envelope will be included in the package.

Before confirming your order, you will have the option to write a message that will be printed on the Messika card and included in the package.
If you do not wish to write a personalized message when you finalize your order, a blank Messika card and envelope will be included in the package.

If you wish to order a custom-made piece of jewelry from our wedding collection, please contact your nearest Messika boutique. One of our ambassadors would be delighted to help you.

You can make an appointment at any time in any official Messika boutique by telephone or email. To do this, please use the store locator on our website to find the contact information for each boutique.

To choose a size for your jewelry, please refer to our size guide, which can be found in each product description and via the

Services

button at the bottom of each page on the website.

Like all precious jewels, a Messika creation made from gold and diamonds is delicate and must be handled with care.
Several precautionary measures will allow you to retain the beauty and brilliance of your jewelry.
- When wearing your jewelry, avoid sudden movements that could cause scratches or damage to the stone or setting.
- During storage, it should be kept in its Messika case to avoid any impact or scratches.
- It is a good idea to remove jewelry when doing household chores; repeated contact with detergents may damage the metal. You should also avoid wearing jewelry when exercising or playing sports.

To clean a stone or a diamond pavé, we recommend using dish soap and a soft toothbrush under hot water to remove dirt without damaging the jewelry.
We recommend that the setting be checked every year, or at most every two years, to ensure that the diamonds are still well fitted.

To get your Messika jewelry serviced (cleaning, checking the mounting, etc.), please visit a Messika store or an authorized retailer of your choice and present the certificate of authenticity for your jewelry.

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To fix the problem as soon as possible, please visit a

Messika store

or an authorized retailer of your choice with your certificate of authenticity. Our jewelers will then be able to conduct a thorough examination of your jewelry and provide the appropriate service.

The time and repair cost will depend on the damage to your jewelry.
First, our after-sales service will carry out a thorough examination of your jewelry and contact the boutique with an update.
The boutique will then let you know the timeframe and a possible price estimate for the repair of your jewelry.

To follow the repair status of your jewelry, please contact the boutique or the authorised Messika retailer where your jewelry was dropped off.
The boutique will then be able to give you more information or contact our customer service department and get back to you.

Providing an invoice is not compulsory, but it is recommended. However, it is important to drop off your jewelry with its Messika certificate of authenticity which was issued at the time of purchase.

Customer Service is available to answer your questions via the following email address: customerservice@messikagroup.com . You can also write to us using the “Contact us” button found at the bottom of each page on the Messika website.

If you would like to join us, please send your application to the following email address: contact@messika.com : customerservice@messikagroup.com

Always ensure that the fastening of your necklace or bracelet is working properly.
Be sure to check the central stones regularly by gently shaking the jewelry piece. To check the pavé setting, run your finger over the stones. If you hear a slight clink or if you feel the stones moving, we recommend that you do not wear your jewelry piece and have the setting checked.
If in doubt, we recommend that you do not wear it and that you take it to a Messika boutique or to one of our authorised retailers to carry out a check.

Your Messika jewelry is precious: shocks and friction can damage it. A diamond can scratch metal or another diamond. Despite its strength, a diamond is still a stone that can break upon impact. When wearing your jewelry piece, avoid shocks and friction as much as possible.

Don't forget to remove your jewelry when:
- You wash your hands, spray perfume or if you use body lotion. It can be difficult to remove particles that get stuck in the pavé setting.
- When carrying out household tasks, such as gardening or other manual activities. Repeated contact with household detergents or aggressive substances may damage the gold.
- When doing sport, at the beach or the swimming pool. High intensity exercise can cause shocks which can then scratch the metal and damage the settings' clasps.

When not worn, jewelry must be kept in its Messika case or a soft pouch to protect it from any impact or scratches. Precious jewelry can be scratched if in contact with another jewel.
We recommend that you only ever place one piece of jewelry in a case at a time to avoid the pieces from rubbing. When returning your necklace or chain bracelet to its case, always ensure that your jewelry piece is locked to avoid a knot from forming.

To restore sparkle to your diamonds, we recommend that you gently clean it under warm water with a small, soft-bristled brush and a mild black soap. This will allow little bits of dirt and dust to be removed without damaging the jewelry piece.
If despite this cleaning, you still consider the moving diamonds on your Move jewelry piece no longer move as well as before or if your piece is dull, take it to a Messika boutique or one of our authorised retailers. According to the state of your jewelry piece, our workshop will provide either a "Shinning" service or will consider the possibility of an additional polishing and rhodium-plating treatment.

Decorative stones and organic materials, such as Ziricote wood, are all natural substances. Each is carefully selected by the Messika Maison in accordance with very strict and specific criteria.
Their porous and/or lively nature makes them fragile. They should therefore be handled with care. They can change or wear prematurely if they come into contact with salt water, perfumes and creams, sweat, soap and shampoos, and household products. Any contact with water is extremely discouraged as the jewelry pieces are crafted with wooden inlays.

All leather used when crafting our products is natural: real calfskin, alligator leather etc. The stitching is made from synthetic fibre.
Similarly to organic materials, leather is a living matter that can change if it comes into direct contact with water, perfume, soap, household products and sweat, but also if it is exposed to sudden changes in temperature or if left in the sun. With time, the leather softens and its colour may get lighter or tan.

The chord can wear prematurely if it comes into contact with water or household products for extended periods of time.
If damage occurs, we recommend that you replace the chord before it breaks, so as to avoid losing the hanging motif.

To bring the sparkle back to your jewelry:
- Spray it with a little of the cleaning solution.
- Clean your Messika jewelry using the bamboo brush, gently scrubbing the inside and between the stones. This soft bristle brush was meticulously selected by Messika to avoid scratching your jewelry.
- Then rinse your jewelry well with clear, warm water
- Wipe your piece with the cloth to remove any remaining residue.

Be careful not to use the cleaning solution on anything other than gold and diamond jewelry, as this may permanently damage your jewelry.

We advise you not to use any liquid on our Messika jewelry containing: coloured stones, wood, mother-of-pearl, leather or cord bracelets. Please note that this cleaning kit is also suitable for our titanium jewelry.

With regular cleaning, your jewelry will sparkle for longer. If, however, your jewelry shows signs of wear or scratches over time, we invite you to come and visit us at one of our boutiques where we will assess the need for a repair. We recommend taking your jewelry to one of our boutiques once a year so that we can check the stone settings and offer you a shining service.

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In our boutiques as well as online, Messika offers an engraving service to personalise your jewelry piece with a message, name or date. The size of the engraving and the number of characters depend on the model. Do not hesitate to contact us for more information.
Please note, a personalised jewelry piece cannot be returned.

We recommend that you visit one of our boutiques once a year so we can service your jewelry piece. We can also clean your piece, providing a boost of radiance.

Everyday use and wear and tear can mattify the surface of your jewelry piece. Polishing your jewelry piece is possible, and even recommended, to help your jewelry piece regain its original shine. However, with each polishing, a thin layer of metal is removed. This is why we recommend that you limit this to 2 to 3 times throughout the jewelry piece's lifetime.

Rhodium-plating is a technique in which a layer of rhodium (white metal from the same family as platinum) is added to the jewelry piece using electrolysis, which in turn reinforces the metal's shine. This is the final finishing touch for all jewelry in white gold.
The effectiveness of the rhodium will diminish with friction and sudden impacts. To return the shine to your jewelry piece, consider polishing or rhodium-plating.

Boasting more than 50 years of diamond expertise, the Messika Maison has a unique understanding of diamonds and carefully selects each stone for its natural beauty. The Messika Maison only selects diamonds that meet the highest standard of clarity (IF to VS), colour (D to H) and cut (Excellent to Good). Every diamond greater than 0.30 carats is accompanied by a certificate issued by the Gemological Institute of America (GIA).

Messika jewelry pieces are subject to the legal warranty in force in the country of purchase. In addition to this, the Maison guarantees its products against any manufacturing defects for a period of two years from the date of purchase. If the product is returned within this period, the Messika Maison will repair or replace the defective jewelry piece, or certain elements of the piece, for free and within a reasonable amount of time following the return of the product. Once the guarantee has expired, any repair will be charged.

In force since 2002 and signed by more than 80 countries, the Kimberley Process Certification Scheme ensures that any rough diamond crossing an international border between two signatory countries has not originated from a war zone. By adhering to this scheme, the Messika Maison certifies that all its diamonds come from legal sources, member countries and that the money from their sale does not finance military activities.

All jewelry purchased from Messika boutiques or authorised retailers comes with a warranty. Each Messika piece of jewelry has an individual serial number that guarantees its origin and authenticity.
Your warranty card confirms the authenticity of your jewelry. Only a salesperson from a Messika boutique or authorised retailer is permitted to activate your warranty by registering your purchase.